If you are a consumer in the UK, you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.
If you cancel a Contract under the above clause after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you wish to cancel a Contract with Beeswift Limited, we will not pay the cost of your returns. You should retain any proof of postage as evidence of return.
All returns will require a Return Merchandise Authorisation (RMA) obtainable by either emailing jcbworkwear@beeswift.com or calling our team on the helpline number.
Goods must be returned under the terms above with the RMA provided by our team to obtain a product refund or exchange.
Products must be returned in their original undamaged packaging and in their original condition in order that a replacement may be issued or credit given.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item’s label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.
FAULTY PRODUCTS
If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details above.
If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect or see the product itself, before issuing any refund of the price paid and/or any associated delivery / return costs.
Please see our full Terms & Conditions for further details