Your order will be fulfilled within 5-7 working days or as soon as reasonably possible. In any event, delivery will take place no more than 30 days after the day your Contract is entered into.
If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. Please see our Terms & Conditions
Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time.
Please note postcode restrictions apply. Check your eligibility.
Working Days excludes Saturday, Sunday and Bank Holidays.
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). If your tracking doesn’t confirm your order has been delivered please note you have 90 days from your last tracking event to contact us. We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
You can contact us by email, jcbworkwear@beeswift.com or call our team on the helpline number.
If you are a consumer in the UK, you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last Product ordered under that Contract.
If you cancel a Contract under the above clause after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. If you wish to cancel a Contract with Beeswift Limited, we will not pay the cost of your returns. You should retain any proof of postage as evidence of return.
All returns will require a Return Merchandise Authorisation (RMA) obtainable by either emailing jcbworkwear@beeswift.com or calling our team on the helpline number.
Goods must be returned under the terms above with the RMA provided by our team to obtain a product refund or exchange.
Products must be returned in their original undamaged packaging and in their original condition in order that a replacement may be issued or credit given.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or if any item’s label or tag has been removed, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can contact us and we will discuss the matter with you further.
FAULTY PRODUCTS
If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details above.
If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect or see the product itself, before issuing any refund of the price paid and/or any associated delivery / return costs.
Please see our full Terms & Conditions for further details
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Beeswift Limited manufacture and sell JCB safety footwear and workwear under license from J.C. Bamford Excavators Ltd.
